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Support Technician

Current Location:

Paramus, New Jersey

Job Type:

Permanent

Salary Desc:

15.00/hr

Start Date:

7/24/2017

Date Posted:

3/13/2017

Sector:

Support Technician (Central Support Center) , Customer Service
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Job Description

Support Technician  - Paramus, NJ
Central Support Center

Company                            Coach USA
Status                                  Part Time Shift Work (weekends included)
Salary/Wage                       $15.00/hr.
 
Job Summary
Coach USA is seeking self-motivated, detail oriented candidates to provide operational, technical and administrative support by way of a central monitor web interface.  The candidate will assist field Operations in monitoring of basic assignment functions of fleet operations. Candidates must enjoy working in a team environment.  
 
 
Select the work schedule that’s right for you! (approx. 24 hours/wk.)
2nd shift:  3:00 p.m. – 11:p.m. (weekdays / weekends)
3rd shift: 11:00 p.m. – 7:00 a.m. (weekdays / weekends)
 
***Must be available for initial training on required weekdays (Monday – Friday / 9:00am-5:00pm)***  
 
Essential Functions
  • Provides daily reports on fleet speeding and safety performance standards  
  • Monitor emergency alerts received from drivers and monitoring software
  • Respond to internal and external customers inquiries/concerns via phone, email and text
  • Facilitate presentations on safety procedures to key officials
  • Monitor video downloads for daily bus runs and compile completion reports
  • Confirm all fleet buses are assigned to a designated route
  • Proactively respond to off route alerts and tire hazards with priority
  • Identify and diagnose GPS related issues
  • Lead projects as necessary
 
Minimum Requirements/Skills
  • High school diploma
  • Call Center/Help desk experience preferred
  • Strong communication skills (written, verbal)
  • Proficient knowledge of MS Office applications (MS Word, Excel)
  • Typing proficiency of 30 wpm
  • Ability to think independently
  • Ability to meet deadlines
 
We Offer:
  • Competitive salary
  • A 401(k) plan after completion of hour requirements
  • Employee Assistance program
  • Paid training
 
Interested candidates can send resumes to: reggie.twyman@coachusa.com
 
 In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, non-job related disability or any other protected group status.
 

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In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, non-job related disability or any other protected group status.


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